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FAQ
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F.A.Q.

1. General Questions

When is the best time of the year to travel to Colombia?
Is Colombia safe?
Will the altitude affect me?
What is the quality of transportation?
Which type of accommodation do you use?
How many people will be in my group?

2. Before Your Trip

How far in advance should I book my trip?
How do I pay for my trip?
Do I need travel insurance?
Can I obtain travel insurance with Boogaloo Travel?
Can I book extra nights before or after my trip?
Should I bring my electronic devices (smartphone/laptop)?

3. During Your Trip

When should I arrive and depart?
When will I meet my local leader?
Which meals are included in my trip?
How can I pay in Colombia?
What is the best way to carry money?
What is the tipping rate in Colombia and is it included?
Is the Colombian water safe to drink?

1. General Questions

1. When is the best time of the year to travel to Colombia?

Because of its location in the tropics, travelling to Colombia is rewarding year round. The variety of the weather makes it possible to enjoy sun and cold throughout the year. Take into consideration that high seasons, which are in January, parts of April, June, July and December, gets very busy and more expensive..

2. Is Colombia safe?

In the past, Colombia used to generate negative news due to a long internal conflict. Fortunately, this is much less the case nowadays as the security situation has drastically improved in recent years and continues to do so. Today, the country is awash with foreign investors and tourists alike, which is helping to maintain Colombia's rapid growth. Some peripheral regions are slower to adapt to this positive change and are therefore not listed in our itineraries. Read more about Colombia’s development as a tourist destination on International Policy Digest and Wharton.

As with all travel destinations tourists are targets of pickpockets which is why you should always take good care of your valuables and avoid displaying them in public, especially at night.

3. Will the altitude affect me?

High altitude can affect anyone and unaccustomed persons can experience altitude sickness as a result. The highest altitude you will experience in a city in Colombia is 2.600 meters in Bogota. It is a good idea to buy altitude tablets in advance just in case!

4. What is the quality of transportation?

Taxis, local buses, most of which offer Wi-Fi, TV, toilets and reclaimable seats; occasionally buses are not equipped with toilets but there is an adequate number of bathroom stops. (Used in budget Tailor Made Trips) Private (mini) buses with comfortable seats; no toilets, but we stop whenever is required to use the bathrooms. (Used in Adventure Travel and Tailor Made trips.

5. What is the quality of accommodation?

Selected 3 & 4 star hotels with and individual style in great locations with Wi-Fi, private bathrooms and hot water. Unique 4 & 5 star boutique hotels in the best locations, Wi-Fi, trendy restaurants. Please note that in Tayrona Park and the Lost City trek, the unique experience of sleeping in hammocks is part of the experience as hotels are not an option in this area. Be assured that we select the best accommodation available according to you budget!

6. How many people will be in my group?

On our group trips, we have a record of minimum 4 people and a maximum of 15 people. Most of our daily trips can be done with a minimum of one and maximum of 20. Tailor Made trips can be done with as many people as you wish and a minimum of one!

2. Before Your Trip

1. How far in advance should I book my trip?

We recommend booking at least four weeks in advance. If you book less than four weeks before the trip begins we will do our best to fit you in the group as long as we still have space. In this case we may need to ask you to transfer the full payment of your trip at once. Be aware that last minute bookings also affect your flight prices.

2. How do I pay for my trip?

We ask for an international bank transfer of 25% of cost of the trip when you book. Bank details will be provided after you start the booking process. Once we receive this initial payment we can start to make bookings and reservations. We will forward confirmation of these to you. As per terms and conditions, the remaining 75% of the cost is due no later than 60 days before the trip starts.

3. Do I need travel insurance?

Yes, travel insurance is mandatory. You must have adequate travel insurance for the entirety of your trip with Boogaloo Travel to be able to commence your trip. Please read the section Insurance very carefully for all details.

4. Can I obtain travel insurance with Boogaloo Travel?

At the moment we don’t offer travel insurance. We advise you to check out these websites that offer interesting deals:

Travel Guard
Columbus direct

(Disclaimer: we are not associated with any of these companies)

5. Can I book extra nights before or after my trip?

Yes. If you would like to extend your stay in Colombia in any destination before or after your trip we can help arrange accommodation for you.

6. Should I bring my electronic devices?

You are welcome to bring your electronic devices (smartphone, tablet, laptop, camera, etc.) on your trip. Wi-Fi is easy to find throughout the country and stunning landscapes are waiting to be photographed! Most of the hotels have safe boxes in the rooms and those that don’t, offer to keep your valuables at reception.

3. During Your Trip

1. When should I arrive and depart?

Our pre-departure meeting is on the first evening of each trip. It is an essential event so it is important that you attend. Many of our travellers choose to arrive at least one day early in order to recover from travel fatigue after their inbound flight. With Tailor Made trips, it all depends on your time availability.

2. When will I meet my local leader?

You will meet your local leader at the pre-departure meeting on the first evening of the trip. If necessary, you can contact your local leader beforehand through the hotel. Your local leader will be accompanying you during the entire trip.

3. Which meals are included in my trip?

In most of our trips, breakfast is included except during the Tayrona Park excursion and the daily trips. Breakfast, lunches and dinners during the Lost City trek and some day activities. Please refer to the Included and Not Included section in each trip page on our website for more detailed info.

4. How can I pay in Colombia?

The local currency is the Colombian Peso COP. Most stores, restaurants, bars and nightclubs accept popular credit cards (e.g. Visa, Mastercard) and debit cards (e.g. Maestro). The majority of extra activities must be paid in cash. There are ATMs in the majority of the places we’ll visit and we’ll let you know in advance if there is a location coming up that doesn’t have an ATM so you are prepared. We recommend that you inform your bank of your upcoming trip to Colombia so your card will not be blocked (a security measure of some financial institutions to prevent fraud in an unknown location). Money exchange is possible in all of the big cities, but less common in smaller towns.

5. What is the best way to carry money?

We advise you to bring one credit card and one security credit card and store them in two separate locations. Money can be withdrawn on-demand so you don’t carry excess cash. We recommend you store your cash in a money belt. Many travel gear companies offer thin models that you can hide under your clothes and some travel shops sell clothes that have secret pockets. Tourists are the primary target of pickpockets and while incidences are very rare, it can happen in any place. Please be conscious about the safety of your cash and valuables.

6. What is the tipping rate in Colombia and is it included?

In Colombia the common tipping rate for your general purchases (restaurants, taxis, etc.) is 10% and is not normally added onto your bill/check.

7. Is the Colombian water safe to drink?

In some places like Bogotá and Medellín the water is potable. In others, like Cartagena it’s advisable not to drink the water. To be sure that you are healthy throughout your trip we recommend that you always purchase bottled water. You can also buy water cleansing tablets before your trip as an extra precaution.

Not what you're looking for?

If you are planning to travel in Colombia but Boogaloo Travel is not exactly what you're looking for, we suggest you check out De Una Colombia.

If you have any concerns or feedback please write to us at info@boogalootravel.com.

Legal

Terms & Conditions
Privacy Policy

Privacy Policy

1. How we look after information about you
Your privacy is very important to us. We have developed the following privacy policy detailing how information about you is used by Boogaloo Travel, so you can feel comfortable knowing exactly how we manage any personal information you choose to submit to us.

2. What personal information do we collect?
We only collect personally identifiable data (such as names, addresses, email addresses and telephone numbers) when our visitors have voluntarily submitted it. Visitors may volunteer personal information in the following circumstances: To subscribe to newsletters; enter competitions; request brochures; make general enquiries; and book online. We do not collect personal information unless it has been submitted to us. Thus, visitors can visit our site and remain completely anonymous if they so wish.

3. How do we use your information?
We only use personally identifiable data for the purpose or service that it has been submitted for. We do not reveal any information we collect from you to any external party without your consent.

Your personally identifiable information is not publicly accessible and is only accessed by Boogaloo Travel when there is reason to do so (i.e. when we need to provide you with the service that you submitted it for). At any time, you can choose to be removed from our mailing lists. To unsubscribe from an e-newsletter, you can follow the prompts that are published at the end of each newsletter, or you can email info@boogalootravel.com.

4. Social media
If you make use of any Boogaloo Travel social media features, either on our website, an App or otherwise through a social media provider, we may access information about you via that social media provider in accordance with its policies. When using a social media feature, if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider. We may also access information from social media providers about your use of an App that we run on their website.

5. Photographs, video & testimonials
Any image or video taken by any person during your holiday that contains your image or likeness may be used by Boogaloo Travel for promotional and marketing purposes without charge in all media including but not limited to brochures, website and social media channels. Written feedback supplied to Boogaloo Travel may also be used in print and online for marketing and advertising purposes. Additionally, any photographs, video and text sent to Boogaloo Travel must be the client’s own and by sending it, the client agrees that Boogaloo Travel can use it for advertising and marketing purposes.

6. Links to other sites
Our website contains links to several third party websites. Boogaloo Travel cannot take any responsibility for the content of these external websites nor their respective privacy policies. You should always review the privacy statements on the new internet sites that you visit.

7. Legal disclaimer
Boogaloo Travel reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any legal investigation.

8. Do you have any questions?
If you have any questions or would like to know more about our privacy policy, please e-mail info@boogalootravel.com.

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